Quality Policy

Before we determine to introduce a new product, we undertake extensive research from both the marketing and manufacturing perspectives. We employ a proactive in-house research and development team whose main objective is to work out cost-effective manufacturing processes and maintain quality standards for all our products and to develop economical and efficient solutions. We strive to create an invigorating workplace, in which all employees understand their individual responsibility to deliver high quality work by preventing waste, simplifying work practices and saving energy to bring excellence in our products and services. We believe that quality adds value and we are determined to serve our valuable customers with highest quality products in order to provide best value for their money. Continuous improvement in various management areas based on the principles of good corporate governance, compliance with related legislation, regulations and code of conduct are central to our quality policy.


We have obtained and maintained certain standards to demonstrate your commitment to quality and customer satisfaction, as well as continuously improving your company’s operations.


We abide by internationally recognized quality management system and maintain ISO 9001:2008 standards. This Standard provides a framework to manage our business and ensure a philosophy of continual improvement in all aspects of our business and control our quality standards. It is externally assessed on an ongoing basis to ensure that our business practices are maintained.


Our Middle East Operations in Dubai is also assessed and accredited by Dubai Accreditation Center (DAC). This accreditation activity is to guarantee the impartiality and independency of accreditation decisions and in order to fulfill the relevant international requirements for achieving international recognition status of its services. DAC accreditation is granted after detailed assessment of the competence of against technical and management system criteria.

This assessment is conducted by DAC permanent staff in association with external experts, referred to as Technical Assessors, being assessed as per the Technical Standards. External Technical Assessors can be found in the particular field of technology or industry.


The culture of quality and service at Penda Marketing is today furthered by our technological adeptness. Our R&D facilities already have a foot firmly planted in tomorrow and our people across the business ecology are electronically empowered. Our R&D Dept. keeps a strict eye on every aspect when it comes to delivering quality. Our products undergo regular stringent quality tests.